Privacy Notice

Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be linked to your real identity - such as favorite websites or number of users of a site - is not considered personal data.

This Privacy Notice applies for the data processing carried out by:

Controller’s name and contact details:
Deutsche Post AG
Charles-de-Gaulle-Straße 20
53113 Bonn
Germany

In matters of data protection for InMotion.DHL you can contact us here:

Visiting our Website
DHL is committed to preserving the privacy of users of our websites. When you visit our web pages, our web servers always temporarily save for connection and set up and security purposes the connection data of the computer connecting to our site, a list of the web pages that you visit within our site, the date and duration of your visit, the IP address of your device, the identification data of the type of browser and operation system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfillment of contract or an information request.The legal basis for the processing of the aforementioned data categories is Art. 6 (1) (a) of the European General Data Protection Regulation (GDPR). Due to the said purposes, in particular to guarantee security and a smooth connection setup, we have a legitimate interest to process this data.
The web tracking data will be stored for a period of 14 months and then automatically deleted. Furthermore we are using cookies, tracking-tools and targeting measures. You will find more details hereto below "Use of Web Tracking", "Use of Cookies", "Use of Google Adwords" and "Use of Facebook Pixel ".
As far as you have enabled geo localization functions in your browser, respectively in your operating system we will use this data to offer you location-based services (e. g. location of the nearest branch, packing station etc.). We will not use this data for any other purpose. If you disable this function your data will be deleted in due time.

Performance of a Contract
For contractual reasons, we also need personal data to provide our services and comply with the obligations arising from contractual agreements concluded with you. This data is used e. g. for performing a (shipment) contract, managing customer data, handling payments and, as the case may be, assessing creditworthiness. Certain shipment data will also be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.
The legal basis is usually Art. 6 (1) b) GDPR since the processing is for the performance of a contract to which you are a party. Further information on data protection in specific services and products is available at the relevant Customer Portal.

Processing for Advertising Purposes
If you are an existing customer of a Deutsche Post AG entity, your postal data (e.g. name, address) will be processed to contact you in order to provide you with the latest information about our offers, news, products and services. Apart from an existing consent, we will process your e-mail address exclusively in order to provide you with information regarding Deutsche Post AG own and similar products. Legal basis for the aforementioned processing is Art. 6 (1) f) GDPR. The processing of customer data for own direct marketing purposes is regarded as carried out for a legitimate interest.
You have right to object at any time to the said processing. To exercise your right, simply get in touch with us by using the contact details mentioned under "Who is Responsible".
If you register for one of our newsletters, we are entitled to use your e-mail address for this purpose. You may unsubscribe from the newsletter at any time by clicking the relevant link at the bottom of the newsletter. In case you file an objection or unsubscribe from our newsletter services the respective data will be blocked, respectively deleted and no longer be processed for such purposes.

"Cookies" are small files that enable us to store information related to your device and you, the user, specifically, while you visit one of our websites. Cookies help us to determine how frequently our internet pages are accessed as well as the number of users. And they help us configure our offers so that they are as convenient and efficient as possible for you.

On the basis of Art. 6 (1) f) GDPR, we are using "session cookies" in order to optimize our website and to guarantee and convenient and undisturbed user experience. These cookies are stored exclusively for the duration of your visit to our internet pages. They are automatically deleted when you close your browser.

In addition, we use "persistent cookies" for retaining information about visitors who repeatedly access one of our internet pages. The purpose of using cookies is to be able to offer you optimal user guidance as well as to "recognize" you and thus be able to present (as much as possible) diversified internet pages and new contents during repeated use. The content of a persistent cookie is limited to an identification number. Name, email address, IP address, etc., are not saved on the majority of our sites.

Manage your cookie settings

Categories

We have provided details of all cookies used on this websites in the table below.

All cookies in this table have been categorized according to 4 numbered groups. Please note that cookies can belong to more than one category. The categories are as follows:

1 Strictly Necessary: Required web technologies and cookies make our website technically accessible to and usable for you. This applies to fundamental base functionalities such as navigation on the website, correct display in your internet browser or requesting your consent. Without these web technologies and cookies our website does not work.

2 Analytics: We want to constantly improve the user-friendliness and performance of our websites. For this reason we use analysis technologies (including cookies) which pseudonymously measure and evaluate which functions and content of our websites are used, how and how often. On this basis we can improve our websites for users.

3 Marketing: We use web technologies (also cookies) from selected partners in order to be able to show you content and advertising specially tailored to you on websites and social media sites. This content is selected and displayed on the basis of your usage behaviour.

4 Social networks and external content: We use web technologies (including cookies) from selected partners to display content from social networks and embedded content from third-party providers.

List of cookies

PHPSESSID ¹
General purpose platform session cookie. Used on DHL InMotion to maintain a user session by the server.

FPID, FPLC ¹
The FPID and FPLC cookies are 1^st party cookies used by server-side tagging with Google Tag Manager.
The FPID cookie is an HttpOnly, server-managed ID cookie. Its lifetime is 1 year.
The FPLC cookie is the cross-domain linker cookie hashed from the FPID cookie. Its lifetime is 20 hours.

Sourcepoint ¹ | consentUUID, _sp_enable_dfp_personalized_ads, euconsent-v2
The Dialogue Consent Management Platform (CMP) used on DHL InMotion.

Google reCAPTCHA ¹ | _GRECAPTCHA
Google reCAPTCHA is a security service that protects websites from fraud and abuse.

Learn more about privacy when using Google reCAPTCHA here.

Google Analytics ² | _ga, _gat, _gid
Learn more about privacy when using Google Analytics here.

Facebook Pixel³ | _fbp, _fbc
Learn more about privacy when using Facebook Pixel here.

LinkedIn Pixel³ | li_gc, lidc, UserMatchHistory, lang, AnalyticsSyncHistory, bcookie, bscookie, lang
Learn more about privacy when using LinkedIn here.

Additional Information

Third party cookies in embedded content
Please note that on some pages of our websites you may notice that cookies have been set that are not related to DHL. When you visit a page with content embedded from, for example, YouTube or Vimeo, these service providers may set their own cookies on your web browser. DHL does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies.

Disqus ⁴
We use Disqus as comments plugin on DHL InMotion.

Learn more about privacy when using Disqus here.

Vimeo ⁴
Learn more about privacy when using Vimeo here.

YouTube ⁴
We embed videos using YouTube's privacy-enhanced mode. Some of these videos are from our official YouTube channel.
This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.

Learn more about privacy when using YouTube here.

Twitter ⁴
Learn more about privacy when using Twitter here.

Instagram ⁴
Learn more about privacy when using Instagram here.

Career opportunities within Deutsche Post DHL Group are as diverse as our teams all over the world. With approximately 510,000 employees in over 220 countries, we connect people, improving their lives. If you would like to apply for one of our open jobs you will find more information, also on data protection, here.

DHL does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given explicit consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors when you order products. Further information on data protection in specific services and products is available at the relevant Customer Portal.

External service providers that process data on our behalf are contractually obliged to maintain strict confidentiality as per Art. 28 GDPR. DHL retains responsibility for safeguarding your information in such circumstances. The service providers follow the instructions of DHL, and this is guaranteed by technical and organizational measures, as well as by means of checks and controls.

Apart from the right to obtain you have the following rights:

• You can request information as to what personal data is stored
• You can request that we correct, delete or block your personal data provided these actions are permitted by law and in compliance with existing contractual conditions.
• You can request to receive personal data you have provided in a structured, commonly used and machine-readable format.
• You may lodge a complaint with the supervisory authority. To find your competent data protection authority, please click here.

Right to object
The right to object applies for all processing of personal data which is based on Art. 6 (1) f) GDPR. To exercise your right, simply get in touch with us by using the contact details mentioned under "Contact".

DHL takes all of the necessary technical and organizational security measures to protect your personal data from being lost or misused. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the DHL servers if your browser supports SSL. Should you wish to contact DHL by e-mail, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of e-mail messages can be read by third parties. We therefore recommend you send us confidential information only by post.

Further information on data protection in specific services and products is available at the relevant Customer Portal.

In this section you will find links to DHL product and portal related privacy information.

For further information on MyDHL+ click here.

DHL reserves the right to change its Privacy Notice at any time with or without prior notice. Please check back frequently to be informed of any changes. By using DHL's websites you agree to this Privacy Notice.

This statement was last updated on 22 May 2018.