Privacy Notice

Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be linked to your real identity - such as favorite websites or number of users of a site - is not considered personal data.

This Privacy Notice applies for the data processing carried out by: Deutsche Post AG
If you have queries with regard to the processing of your personal data, please contact the Data Protection Officer. The Data Protection team is also available to help with information requests, take suggestions or handle complaints.

Data Protection Officer for DHL
Gabriela Krader, LL.M
Deutsche Post AG
Corporate Center - 524
53250 Bonn

Visiting our Website
DHL is committed to preserving the privacy of users of our websites. When you visit our web pages, our web servers always temporarily save for connection and set up and security purposes the connection data of the computer connecting to our site, a list of the web pages that you visit within our site, the date and duration of your visit, the IP address of your device, the identification data of the type of browser and operation system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfillment of contract or an information request.The legal basis for the processing of the aforementioned data categories is Art. 6 (1) (a) of the European General Data Protection Regulation (GDPR). Due to the said purposes, in particular to guarantee security and a smooth connection setup, we have a legitimate interest to process this data.
The web tracking data will be stored for a period of 14 months and then automatically deleted. Furthermore we are using cookies, tracking-tools and targeting measures. You will find more details hereto below "Use of Web Tracking", "Use of Cookies", "Use of Google Adwords" and "Use of Facebook Pixel ".
As far as you have enabled geo localization functions in your browser, respectively in your operating system we will use this data to offer you location-based services (e. g. location of the nearest branch, packing station etc.). We will not use this data for any other purpose. If you disable this function your data will be deleted in due time.

Performance of a Contract
For contractual reasons, we also need personal data to provide our services and comply with the obligations arising from contractual agreements concluded with you. This data is used e. g. for performing a (shipment) contract, managing customer data, handling payments and, as the case may be, assessing creditworthiness. Certain shipment data will also be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.
The legal basis is usually Art. 6 (1) b) GDPR since the processing is for the performance of a contract to which you are a party. Further information on data protection in specific services and products is available at the relevant Customer Portal.

Processing for Advertising Purposes
If you are an existing customer of a Deutsche Post AG entity, your postal data (e.g. name, address) will be processed to contact you in order to provide you with the latest information about our offers, news, products and services. Apart from an existing consent, we will process your e-mail address exclusively in order to provide you with information regarding Deutsche Post AG own and similar products. Legal basis for the aforementioned processing is Art. 6 (1) f) GDPR. The processing of customer data for own direct marketing purposes is regarded as carried out for a legitimate interest.
You have right to object at any time to the said processing. To exercise your right, simply get in touch with us by using the contact details mentioned under "Who is Responsible".
If you register for one of our newsletters, we are entitled to use your e-mail address for this purpose. You may unsubscribe from the newsletter at any time by clicking the relevant link at the bottom of the newsletter. In case you file an objection or unsubscribe from our newsletter services the respective data will be blocked, respectively deleted and no longer be processed for such purposes.

We use tracking software to determine how many users visit our website and how often. We do not use this software to collect individual personal data or individual IP addresses. The data are used solely in anonymous and summarized form for statistical purposes and for developing the website.
You can read more about how Google Analytics uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout or you can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

We use the online advertising program "Google AdWords" and the conversion tracking function of Google AdWords. Google conversion tracking is an analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). When you click on an ad delivered by Google, a conversion tracking cookie is placed on your computer. These cookies expire after 30 days, do not contain any personal data and therefore cannot be used to identify you personally. If you visit certain pages on our website and the cookie has not yet expired, we and Google can tell that you clicked on the ad and were directed to that page. Each Google AdWords customer has a different cookie, so it is not possible to track cookies via websites of other AdWords customers. The information collected by means of the conversion cookie is used to compile conversion statistics for AdWords customers who have opted for conversion tracking. Customers can see the total number of users who clicked on their ad and were directed to a page containing a conversion tracking tag. However, they do not receive information that enables them to identify users personally. If you do not want to participate in conversion tracking, you can opt out of this use and prevent cookies from being installed by selecting the appropriate settings on your browser software (deactivation option). You will then not be included in the conversion tracking statistics. Further information and Google's Privacy
Policy are available at: https://policies.google.com/privacy

We use the online advertising program "Facebook Ads" and the conversion tracking function of Facebook Pixel by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (‘Facebook’) on its website. This will allow users’ behaviour to be tracked after they have viewed or clicked a Facebook ad. This method is used in order to evaluate the effectiveness of Facebook ads for statistical and market research purposes and may assist in optimising future advertising.
The collected data is anonymised for DHL, meaning it is not possible to draw conclusions as to the identity of the user. However, the data will be stored and processed by Facebook; this means that it will be possible to create a link to the respective user profile and that Facebook can use the data for its own advertising purposes, in accordance with the Facebook Data Policy (https://www.facebook.com/about/privacy/). Users can allow Facebook and its partners to place ads in and outside of Facebook. It is furthermore possible to store a cookie on their computer for this purpose.
Only users over the age of 13 are permitted to consent to the use of Facebook Pixel. Persons under this age must seek the permission of their guardian. To decline the use of cookies on your computer in general, you can configure your Web browser to not allow cookies to be stored on your computer in future or to delete ones already stored on your computer. However, certain features on the DHL website may no longer function if all cookies are declined. Users can also decline the use of cookies from third parties such as Facebook on the Digital Advertising Alliance website: http://www.aboutads.info/choices/ Text to be defined by DHL

Content commenting services allow Users to make and publish their comments on the contents of this Application. Depending on the settings chosen by the Owner, Users may also leave anonymous comments. If there is an email address among the Personal Data provided by the User, it may be used to send notifications of comments on the same content. Users are responsible for the content of their own comments.
If a content commenting service provided by third parties is installed, it may still collect web traffic data for the pages where the comment service is installed, even when Users do not use the content commenting service.
Disqus is a content commenting service provided by Big Heads Labs Inc.
Personal Data collected: Cookies, Usage Data and various types of Data as specified in the privacy policy of the service. Place of processing: United States
Privacy Policy: https://help.disqus.com/terms-and-policies/disqus-privacy-policy
Opt out: https://disqus.com/data-sharing-settings/

"Cookies" are small files that enable us to store information related to your device and you, the user, specifically, while you visit one of our websites. Cookies help us to determine how frequently our internet pages are accessed as well as the number of users. And they help us configure our offers so that they are as convenient and efficient as possible for you.
On the basis of Art. 6 (1) f) GDPR, we are using "session cookies" in order to optimize our website and to guarantee and convenient and undisturbed user experience. These cookies are stored exclusively for the duration of your visit to our internet pages. They are automatically deleted when you close your browser.
In addition, we use "persistent cookies" for retaining information about visitors who repeatedly access one of our internet pages. The purpose of using cookies is to be able to offer you optimal user guidance as well as to "recognize" you and thus be able to present (as much as possible) diversified internet pages and new contents during repeated use.
Generally, we do not create an individual profile of your online activities. The content of a persistent cookie is limited to an identification number. Name, email address, IP address, etc., are not saved on the majority of our sites. However, there are five exceptions:

1. Salesforce Marketing Cloud Tracking Cookie
The content of this persistent tracking cookie is limited to an identification number and is generally used in exactly the same way as all of our other persistent cookies.
However, if you are already a DHL customer contact or you contact DHL using certain online contact forms in the Logistics content area, your email address is added to the cookie to create an individual profile of your online activities. These same contact forms also provide you with an option to sign up for email marketing updates. By giving your permission, this also allows us to provide you with personalized content, offers or promotions that may interest you.
Should you choose not to sign up for email marketing updates, you will not be contacted in the future and your email address will only be used confidentially by DHL internally to understand your individual online activities. This means that we can still continue to deliver new and improved website content to suit your specific needs.
You can learn more about the Salesforce Marketing Cloud Tracking cookie in the DHL list of Cookies below.
Alternatively, to opt out of being tracked by Salesforce Marketing Cloud across all websites (or to reverse your setting if you have previously opted out), you can do so under 'How to Manage Cookies' below.

2. Eloqua Tracking Cookie
The content of this persistent tracking cookie is limited to an identification number and is generally used in exactly the same way as all of our other persistent cookies. However, if you contact DHL using certain online contact forms in the Logistics content area, your email address is added to the cookie to create an individual profile of your online activities. These same contact forms also provide you with an option to sign up for email marketing updates. By giving your permission, this also allows us to provide you with personalized content, offers or promotions that may interest you.
Should you choose not to sign up for email marketing updates, you will not be contacted in the future and your email address will only be used confidentially by DHL internally to understand your individual online activities. This means that we can still continue to deliver new and improved website content to suit your specific needs.
You can learn more about the Eloqua Tracking cookie in the DHL list of Cookies below.
Alternatively, to opt out of being tracked by Eloqua across all websites (or to reverse your setting if you have previously opted out), you can do so under 'How to Manage Cookies' below.

3. MediaMind Tracking Cookies
These persistent tracking cookies collect your IP address and uses it to provide geographical location data to help DHL monitor and manage advertising campaigns. The cookies are completely encrypted and do not collect any other personally-identifiable data, so the IP address cannot be linked to personal data and is not shared with third parties. The IP address is stored securely and only used confidentially by DHL internally to provide aggregated reports. The cookies expire after 30 days.
You can learn more about MediaMind Tracking cookies in the DHL list of Cookies below.
Alternatively, to opt out of being tracked by MediaMind across all websites, you can do so by clicking on the MediaMind Opt-Out link below:
MediaMind Opt-Out: https://www.sizmek.com/privacy-policy/optedout/
If you've previously opted out, and would like to reverse your setting, click the MediaMind Opt-In link: https://www.sizmek.com/privacy-policy/optedin/

4. dotMailer Tracking Cookie
The content of this persistent tracking cookie is limited to an identification number and is generally used in exactly the same way as all of our other persistent cookies. However, if you are already a DHL customer contact or you contact DHL using certain online contact forms in the Logistics content area, your email address is added to the cookie to create an individual profile of your online activities. These same contact forms also provide you with an option to sign up for email marketing updates. By giving your permission, this also allows us to provide you with personalized content, offers or promotions that may interest you.
Should you choose not to sign up for email marketing updates, you will not be contacted in the future and your email address will only be used confidentially by DHL internally to understand your individual online activities. This means that we can still continue to deliver new and improved website content to suit your specific needs.
You can learn more about the dotMailer Tracking cookie in the DHL list of Cookies below.

5. Oktopost Tracking Cookie
Oktopost cookie allows DHL to track end-users' activities, which originate from their social interactions. The content of Oktopost cookie is limited only to identifying the links in social posts that an end-user has clicked on. In addition, if an end-user fills a tracked form on DHL website (e.g. registration form), the end-user's basic contact details, which may include personally identifiable information, will be added to the Oktopost cookie in order to create a profile of the end-user's social interactions. This information is used by DHL for internal analytics and to provide end-users with personalized content, offers or promotions.
You can learn more about Oktopost here: https://www.oktopost.com/

Categories
We have provided details of all cookies used on this websites in the table below. All cookies in this table have been categorized according to 4 numbered groups. Please note that cookies can belong to more than one category.
The categories are as follows:

1. Strictly Necessary: These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided. As already stated above, this is based on Art. 6 (1) f) GDPR.
2. Performance: These cookies collect information about how visitors use a website, for instance which pages visitors go to most often. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
3. Functionality: These cookies allow the website to remember choices you make and provide enhanced, more personal features. For example, these cookies can be used to remember and store the last tracking number that you entered when using a tracking application. Information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.
4. Targeting or Advertising: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as helping measure the effectiveness of an advertising campaign. They are usually placed by advertising networks with the website operator's permission.

List of Cookies

Google Analytics ² | _utma, _utmb; utmz
These cookies use your IP address as recognition; however do not identify you as an individual. In other words, information is collected in a pseudonymous form. The cookies collect information about how visitors use our sites and use the information to compile reports and to help us improve sites.
You can read more about how Google Analytics uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout or you can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

You Tube Cookies ² | use_hitbox VISITOR_INFO1_LIVE
We embed videos using YouTube's privacy-enhanced mode. Some of these videos are from our official YouTube channel. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more, please visit YouTube's embedding videos information page: https://support.google.com/youtube/answer/171780?hl=en-GB

DISQUS ² | xxx_xxxxx
We embed videos using YouTube's privacy-enhanced mode. Some of these videos are from our official YouTube channel. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more, please visit YouTube's embedding videos information page: https://support.google.com/youtube/answer/171780?hl=en-GB

JWPlayer ² | xxx_xxxxx
We embed videos using YouTube's privacy-enhanced mode. Some of these videos are from our official YouTube channel.

VIMEO Player ² | xxx_xxxxx
We embed videos using YouTube's privacy-enhanced mode. Some of these videos are from our official YouTube channel.

Sharing Tools: Third Party Cookies
DHL now uses embedded 'share' buttons on its websites. These make it easy for visitors to bookmark and share content through their favorite social networks. When you click on one of these buttons, a cookie may be set by the service you have chosen to share content through. DHL does not control the use of these cookies and you should therefore check the relevant third party's website for more information. The 'share buttons' are provided by AddThis. For more information about their data collection practices, please take a look at the AddThis Privacy Policy: http://www.addthis.com/privacy/terms-of-service

Third Party Cookies in embedded content
Please note that on some pages of our websites you may notice that cookies have been set that are not related to DHL. When you visit a page with content embedded from, for example, YouTube or Vimeo, these service providers may set their own cookies on your web browser. DHL does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies.

Web Beacons
In order to keep DHL's online content relevant, easy to use and up-to-date, we use web analytics services such as Adobe Analytics and Webtrends (see Webtrends entry in DHL Table of Cookies above for more information.) to help us understand how people use our websites. These services use data collection technologies such as web beacons. Web beacons are small electronic images that deliver cookies, count visits, and understand usage and website effectiveness. In turn, this lets us know what content is of interest to our visitors and helps us provide tailored information on our websites. These web beacons are anonymous and do not contain or collect any information that identifies you. The information is anonymous and only used for statistical purposes. These web analytics data and cookies cannot be used to identify you as a natural person as they never contain personal information such as your name or email address.

Using our products and services without cookies is also possible. In your browser, you can deactivate the saving of cookies, limit them to particular websites, or set the browser to notify you when a cookie is sent. You can also delete cookies from your PC hard drive at any time (file: "cookies"). Please note that in this case you will have to expect a limited page presentation and limited user guidance.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit:
All about cookies

For further EU-specific advice on cookies and the various opt out options available to you, you can also visit the following website:
Your online choices

To opt out of being tracked by LiveBall, you will need to manage and delete the cookies using your browser settings. To find out more, please visit:
All about cookies

To opt out of being tracked by dotMailer, you will need to manage and delete the cookies using your browser settings. To find out more, please visit:
All about cookies

To opt out of being tracked by Google Analytics across all websites, visit:
Google Analytics Opt-out browser add-on

To opt out of being tracked by MediaMind across all websites, you can do so by clicking on the MediaMind Opt-Out link:
MediaMind Opt-Out

If you’ve previously opted out, and would like to reverse your setting, click the MediaMind Opt-In link:
MediaMind Opt-In

To opt out of being tracked by WebTrends Analytics across all websites, visit:
Webtrends Opting Out of Tracking Cookies

To manage your Oracle Eloqua opt-in/opt-out preferences please visit this website:
Eloqua Web Monitoring

Please remember that if you delete your cookies, or use a different browser or computer you will need to set your opt-out status again.

Please note that it is not technically possible to detect the Opt-Out if you delete the cookies from your browser.

You can also choose to opt out of some or all of the advertising cookies set on your PC by visiting the Network Advertising Initiative (NAI) website

Not everyone who visits our site will do so using a web browser. For example, some users will access DHL websites or applications using a mobile device. If so, it may not be possible to disable cookies or adjust web browser settings.

On our website and in accordance with Art. 6 (1) f) GDPR we are using social-media-plug-ins (like facebook, google+, twitter etc.) in order to promote our brand, products and services and to get in touch with our customers. Therefore these advertising purposes are regarded as carried out for a legitimate interest. It is the responsibility of the respective social-media provider to be in line with all applicable laws and regulations.

Career opportunities within Deutsche Post DHL Group are as diverse as our teams all over the world. With approximately 510,000 employees in over 220 countries, we connect people, improving their lives. If you would like to apply for one of our open jobs you will find more information, also on data protection, here.

DHL does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given explicit consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors when you order products. Further information on data protection in specific services and products is available at the relevant Customer Portal.

External service providers that process data on our behalf are contractually obliged to maintain strict confidentiality as per Art. 28 GDPR. DHL retains responsibility for safeguarding your information in such circumstances. The service providers follow the instructions of DHL, and this is guaranteed by technical and organizational measures, as well as by means of checks and controls.

Apart from the right to obtain you have the following rights:

• You can request information as to what personal data is stored
• You can request that we correct, delete or block your personal data provided these actions are permitted by law and in compliance with existing contractual conditions. You can request to receive personal data you have provided in a structured, commonly used and machine-readable format.
• You may lodge a complaint with the supervisory authority. To find your competent data protection authority, please click here.

Right to object
The right to object applies for all processing of personal data which is based on Art. 6 (1) f) GDPR. To exercise your right, simply get in touch with us by using the contact details mentioned under "Contact".

DHL takes all of the necessary technical and organizational security measures to protect your personal data from being lost or misused. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the DHL servers if your browser supports SSL. Should you wish to contact DHL by e-mail, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of e-mail messages can be read by third parties. We therefore recommend you send us confidential information only by post.

Further information on data protection in specific services and products is available at the relevant Customer Portal.

DPDHL Data Privacy Policy

The "DPDHL Data Privacy Policy" regulates the Group-wide standards for data processing with a special focus on so-called third country transfers, meaning transfers of personal data to countries outside the EU, which do not have an adequate level of data protection. If you are interested in learning more about the "DPDHL Data Privacy Policy", please use the following link:
https://www.logistics.dhl/content/dam/dhl/global/core/documents/pdf/summary_dpdhl_privacypolicy.pdf
https://www.logistics.dhl/content/dam/dhl/local/at/core/documents/pdf/at-core-legal-privacy-policy-de.pdf

DHL Information Services
https://www.logistics.dhl/content/dam/dhl/global/core/documents/pdf/iso_certificate_cbj_2016.pdf
https://www.logistics.dhl/content/dam/dhl/global/core/documents/pdf/iso_certificate_prg_2015.pdf